To Whom It May Concern:

We had a contract with a large, well-known ISP. For the last 1 ½ to 2 years, we’ve been having nothing but trouble. We’ve experienced quite a few "bump offs", page display errors, failed e-mails, busy signals, server not responding and a host of other issues. Their customer service tried, but were unable to consistently resolve most of the problems that we were experiencing. We couldn’t cancel the service because we were locked into a 3 year term. Finally, our contract is close to expiring. So we decided to research ISPs. Upon recommendations of friends, we tried installing software for two other well-known ISPs on another computer we own. . This way, we could test the services taking advantage of their free 30 day trial without conflict on our "main computer" and our existing contract. This seemed the simplest way to test and decide which ISP to switch to once our current contract expired.

Again, we had nothing but trouble. One software package required partial installation and then an Internet connection to finish the installation. After working for a full evening as well as the next morning, we still could not complete the download and fully install their package. So, I called their toll free number on the disk and sat on hold for over 20 minutes. Finally a technician took my call. I explained the problem and he gave me another number to call and said that "they were better equipped to help me with the problem". I was very upset as this other number was NOT a toll free call and it would incur charges of $1.95 per minute! So, I requested that the technician cancel our trial order as I did not want their service. In order to get set up with the free 30 day trial, I had to provide a credit card number just to get started. The technician instructed me to still call the other number for that service as he could not help with it. This was ridiculous! I was NOT going to pay money just to sit on hold for who knows how long just to install their software or cancel the account. So, I logged on to the main computer to access their website and e-mail them to cancel the new order. I received a response that told me to call them and request cancellation. What a nightmare this ISP had became.

So, we were down to the second ISP to try. Their software package installed ok, but we had the exact same problems with their service as we were having on the main computer with our current service. So, the hassle began anew to cancel that 30 day free trial in order to eliminate unwanted credit card charges.

We had heard about AZnetgate on KFYI radio. No one that we knew had experience with the small, local ISP. In fact, they had not even heard of AZnetgate. But, we were so frustrated that we were willing to try even a virtually unknown ISP.

Initially, we were disappointed when we still had major trouble with disconnects and page display errors. Since it was a local call, we decided to contact someone for assistance. Brad, who we found out is the OWNER, answered the phone and worked with us for over 2 hours one evening trying to resolve the issues. During this time, he had us call back on a cell phone so that we could actually connect while talking on another phone. He watched our computer connection so he could gain insight as to why we were having problems. He explained that he saw many errors and "retrains". After so many retrains, the connection would eventually terminate. He said that a number of things could cause this including bad phone lines since we live in a rural area. Before assuming the worst (being phone lines), Brad wanted us to go to another website and scan the computer for a virus. The website we went to uses PC-Cillin. We were shocked to see that it found over 400 infected files with 2 different worms!!! To completely confuse us further, we don’t normally download files nor do we open e-mail attachments. In fact, this computer had never been connected to the Internet before we began our "trials" of ISPs. We had no idea why we were even infected and were clueless why Norton didn’t pick them up. Norton 2003 had been previously installed on our computer and it had found nothing. Eventually, Norton quit working and refused to reinstall.

With the computer clean, we tried connecting again, but still experienced the same problem. We called Brad back. The next idea was to try a hardware modem rather than the software modem that came with the computer. He shipped the modem that we received the very next day. This was the fastest service we had ever received anywhere! At this point, we decided to just work with AZnetgate for however long it took to get us up and running. So, we switched to working with the main computer. First, we ran PC-Cillin and were again stunned to find over 400 files with 1 virus and 2 different worms. We got the computer cleaned up. Using our current ISP, I accessed the Internet for only about 15 minutes. The first thing that happened was that our ISP automatically updates the Internet connection files. You get no options to refuse this update, it just takes over until it is done. After this was complete, we visited a couple of very safe sites and did nothing that would infect the computer. After disconnecting, we ran PC-Cillin again. We had over 500 infected files. We cleaned the computer up again. At this point, we discussed the situation. We only had a month left on the current contract so, we paid for the month and requested cancellation of the service. We had to argue with them as they wanted to charge us cancellation fees for early termination. But, I firmly explained to them that we prepaid for the final month and it is our option if we use the service or just let it sit. It shouldn’t matter to them as long as the month was paid in full. Needless to say, cancellation fees were waived.

We wiped the hard drive clean so that we would start with a fresh system and installed Windows as well as various other software. After the computer was reconfigured and running good, we installed the new hardware modem. Now, we were ready to connect to AZnetgate for a true test. SUCCESS!!! It worked first try. Our connection speeds are super fast at 48000. We have been using AZnetgate for several days now and have never had a busy signal. Each page loads quickly and completely without errors. Receiving e-mail is hasslefree. For our protection, we are keeping PC-Cillin on the computer and running it in "real time" so that a worm or virus can be caught instantly. Finally, it looks like we have a great Internet connection every time.

We’d like to say a heart-felt thank you to Brad for the many hours he personally spent with us to fix all the problems. No one has ever done this for us before, especially an owner of a business. This type of customer service proves to us that each and every customer is important to AZnetgate. We look forward to remaining a customer for a very long time! And believe me, we will be very vocal on spreading the word on AZnetgate stressing that it is truly "The cure for the Common ISP".

Thank you and have a great day!